Decide if these statements are true to help you identify a good quality home health agency:
- The staff is polite and treats me and my family with respect.
- The staff does these:
- Explains my plan of care to me and my family
- Lets us participate in creating the plan of care
- Lets us know ahead of time of any changes
- The staff is properly trained and licensed to perform the type of health care I need.
- The agency explains what to do if I have a problem with the staff or the care I’m getting.
- The agency responds quickly to my requests.
- The staff checks my physical and emotional condition at each visit.
- The staff responds quickly to changes in my health or behavior.
- The staff checks my home and suggests changes to meet my special needs and to ensure my safety.
- The staff has told me what to do if I have an emergency.
- The agency and its staff protect my privacy.